When and how Smart Printer Help Center issues refunds, reprints and cancellations for design and printing orders.
Last updated: July 1, 2026
Orders may be cancelled free of charge before design work or production has begun. Once a design proof has been approved or production has started, cancellation may only be partial, and costs already incurred (design time, materials, plate setup) will be deducted from any refund.
Because custom design work is a service rendered rather than a physical good, design fees are non-refundable once work has commenced, except where we fail to deliver agreed revisions or the work does not match the approved brief.
Refunds are not available for errors present in a file you approved (including typos or low-resolution images you supplied), colour variation within normal industry tolerance, or dissatisfaction with a design choice you previously approved.
If a printing error is confirmed to be our fault, we will offer a free reprint as the first remedy. If a reprint is not feasible or you prefer, we will issue a partial or full refund depending on the extent of the error.
Reprint requests must be submitted within 7 days of delivery with supporting photos. Approved reprints are produced at no additional cost and prioritised in our production schedule.
For orders lost in transit, we will file a claim with the carrier and, once confirmed lost, either reprint the order or issue a refund, at your preference. For delayed rush orders where we are at fault, the rush fee will be refunded.
Approved refunds are processed to your original payment method within 5–10 business days. You will receive email confirmation once a refund has been issued.
Questions about this policy can be sent to hello@smartprinterhelpcenter.com or mailed to Smart Printer Help Center, 228 Foundry Street, Suite 400, Austin, TX 78701, USA. You can also call us at +1 (800) 555-0142.